Refund Policy

Returns

All Sales are FINAL.

We are unable to cancel or refund orders due to a change of heart.

Fraudulent chargebacks will be persecuted to the fullest extent of the law. 

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Please if this is a Warranty Claim, please contact us for refund or replacement.

If this is a Diaper Rite warranty claim please email info@diaperrite.com with the following information:

  • Order Number
  • Product
  • Issue you are experiencing
  • Photos to show us the issue

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days, minus the amount for original shipping and return shipping (if paid by us).

If your refund is rejected we will contact you with an explanation.

Late or missing refunds (if applicable)

If after 7-10 business days you have not received your refund yet, please contact us by emailing info@diaperite.com

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Exchanges (if applicable)
We only replace items if they are defective or damaged.

If you need to exchange it for the same item, please email info@diaperrite.com for authorization and send your item to: 3770 East Antisdale Rd., South Euclid OH 44118, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, these are not eligible for return.  

Shipping
To return your product, you should mail your product to: 3770 East Antisdale Rd., South Euclid OH 44118, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We do have video monitoring for our mail delivery.