Customer Support


Welcome to our Diaper Rite Support Page.  Below you will find the answers to many of our most frequently asked questions.

Who manufactures Diaper Rite cloth diapers and accessories?

Diaper Rite products are manufactured by Diaper Junction.  Our Diaper Rite line is an affordable option for cloth diapering families because by manufacturing our own line and eliminating the need for a distributor, we’ve essentially been able to cut out the middle man and can provide users the lowest price possible.

Do Diaper Rite products have a warranty?

Yes.  All Diaper Rite products and their components are covered under our warranty which  includes the product’s closure (snaps), lining, elastic, stitching and waterproof exterior.

Our product warranty provides ONLY the original owner coverage.  Proof of purchase in the form of an invoice or receipt is required.

Need to report a defect?

Please contact us at info@diaperrite.com to make a warranty claim.

Workmanship defects are defined as unraveled stitching, broken snaps, and the like.  Warranty does not cover leaking, diaper odor or normal wear/tear.

When is the Diaper Rite Warranty considered void?

1.  When the recommended Diaper Rite washing and care/use instructions have not been followed.

2.  When the diaper has been damaged, sewn, altered and/or previously repaired.

3.  When the product has been purchased from an unauthorized source. As of 05/02/2018, Diaper Junction is the only authorized retailer of Diaper Rite products.

How do I wash my new Diaper Rite diapers?

Knock solids in toilet and store in a dry pail or wet bag until ready to launder.

Rinse on cold with no detergent.

Wash warm with detergent and follow with an extra rinse if desired.

Lay flat or tumble dry on low heat.

No bleach, softeners, or diaper creams. Do not iron. Do not dry clean.

How do I prep my new Diaper Rite prefolds?

Cotton cloth diapers need to be pre-washed and dried in order to prepare them for use.  This process results in the diaper shrinking, quilting up, becoming softer and much more absorbent.  This also washes away and waxes, oils and residues during the fabric sizing and manufacturing process.

It is recommended that you pre-wash cotton cloth diapers 2-3 times, ideally 3+ times,  or more before their initial use.  You’ll continue to see them increase in softness and absorbency through the first 3-5 washes.

Do you have any additional washing tips?

  • Wash soiled cloth diapers no less than every other day.
  • If your cloth diapers still have an odor after washing, re-launder them.
  • Remove solid waste from the diaper and flush before storing in the cloth diaper pail.
  • To remove stains, we recommend sunning your diapers.  Lay your clean diapers, stained side up, in the sun for 30+ minutes.
  • Line or hang to dry diapers, covers, wet bags, and pail liners as much as possible to prolong life and reduce unnecessary wear and tear.

What detergent can I use?

When washing your cloth diapers, always use a cloth diaper safe detergent that is free of perfumes, dyes, whiteners, brighteners, softeners, enzymes, or other fabric softeners and enhancing ingredients.  

What should I avoid doing with cloth diapers?

Do not use extra additives, natural remedies like essential oils, baking soda or vinegar in your wash.  These additives are generally unnecessary and can be the cause of many problems in your cloth diapers.

  • Do not use fabric softeners.  Wool Dryer Balls are a natural and cloth diaper safe alternative.
  • Do not boil your diapers.  Not only does this create a fire hazard, it’s dangerous and can ruin your diapers.
  • Do not strip your cloth diapers using a dishwashing machine.
  • Do not use non cloth diaper safe rash creams without a barrier between your baby’s bottom and the cloth diaper’s interior.  Disposable Liners work great to protect your cloth diapers from diaper rash cream buildup.
  • Do not wash with Dawn dish soap or any other dishwashing liquid or detergent.

Is it ok to use diaper rash creams on Diaper Rite products?

Diaper rashes should be treated according to your pediatrician’s recommendations. If you need to use a non cloth diaper safe diaper rash cream, remedy or barrier ointment, you should use a stay-dry liner, disposable liner or a piece of fleece between your baby’s bottom and the diaper’s interior to prevent the cream from transferring onto the diapers.  Diaper cream build up may cause stains, odor and repelling.

My cloth diapers are leaking. What did I do wrong?

The main cause of diaper leakage is an over saturated diaper that simply needs to be changed. Any diaper, cloth or disposable, will leak once it reaches it’s capacity. If your baby is having problems with leaks, consider this first.   The majority of the time, adding absorbency beyond what you’re already been using, will solve leakage problems. If adding more absorbency to your diaper doesn’t work, here some other things to consider.

Did you remember to prewash your new diaper?

Make sure that you washed everything at least one time before the first use. There can be residue left on the fabric from the manufacturing process that can cause issues. If you have natural, organic or hemp diapers, they must be prewashed using hot water with a small amount of cloth diaper safe detergent approximately 3-5 times before they become absorbent. They will reach their maximum absorbency potential after 10 washes.

Was the insert bunched up or twisted?

Make sure that the absorbent insert of your choice is laying flat when you put the cloth diaper on your child. Bunched, twisted or accidentally folded inserts can cause leakage.

Was the moisture wicking/leaking about the closure or legs?

If the cloth diaper leaked from around the legs, take the diaper off and remove the inserts. If the cloth diaper insert(s) you used is completely soaked then you know you need to either change more frequently or add more absorbency.  If the insert is still dry in some places, then the diaper may not have been on the proper size/rise setting or the cause may be due to your detergent and/or wash routine.

What is repelling and how can I know if this is the cause of my issues?

In order for diaper inserts to absorb moisture, the inner fabric needs to be against your baby’s skin. If the diaper isn’t sized properly and is creating an open space away from your baby’s genitals, the liquid will acquire, sometimes pool up, and can run out around the legs.

Signs to look for when your cloth diaper is repelling:

  • You confirmed the diaper was on the proper size setting and provided a good fit.
  • You found that there was significant liquid leaked from the diaper, not to be confused with damp clothing.
  • You removed the insert and it’s almost completely dry.

Can you test for repelling?  You cannot test to see if your cloth diapers are repelling by pouring water onto your cloth diapers. The only way to confirm your diapers are repelling is to ensure the diaper is properly fitted on a baby and test for significant leakage.

How can I tell if I have detergent build-up and how do I treat it?

Wash your cloth diapers one time in hot water only, the recommended amount of cloth diaper safe detergent (per detergent manufacturers guidelines) and rinse.

After the hot water wash/rinse above, perform two more hot water wash cycles with no detergent at all to ensure that you have completely rinsed the cloth diapers clean of any buildup or residue.  If you still see some suds after two hot washes, keep rinsing your cloth diapers until the water you are using is shown to be clean and clear of suds.

For additional support on Diaper Rite Diapers and Accessories or to request a return authorization please email info@diaperrite.com